Coronavirus Covid-19

Your stay at “Tideswell” may be a little different to the norm; however, we are confident that it will be no-less satisfying and enjoyable  

We have taken appropriate steps to properly prepare for your visit.

We are proud "Tideswell" has achieved the AA 'Covid-confident' and Visit Engalnd's "We're Good to Go" accreditations 

{click on icons above to view Certificates}

your health and well-being are paramount

Risk Assessment 

A detailed analysis has been produced identifiing the key hazards to be addressed, the people potentially affected,

the actions that have been established to mitigate the risk and the ongoing actions needed

Change-over Cleaning

A comprehensive plan has been prepared that supplements the thorough cleaning traditionally undertaken

with specific additional measures required to combat the threat of the virus. 

The plan is based on the cleaning protocols produced by the Professional Association of Self-Caterers (PASC)

in conjunction with Public Health authorities and tourist boards.

It defines the tasks to be carried-out during each change-over, the cleaning materials and anti-viral products to be used for each surface,

the touch-points to be sanitised, the procedures for dealing with bed-linen and towels and ventilation of the apartment.

House-keeping staff are provided with disposable personal protection equipment, appropriate anti-viral cleaning materials

and disposable cleaning cloths.  Each member of  staff  hase undertaken relevant training 

Additional precautions

A small adjustment has been made to allow more time for change-overs.  Arrival from 17.00 (5 p.m|) /  Departure by 09.00 (9.a.m.)

Hand-sanitizer is available via dispensers; Signage emphasising NHS guidelines are displayed; 

Anti-viral spray, hand-wash, disposable gloves are available for guests.

Books, entertainment media, decorative soft-furnishings, ornaments have been removed to mitigate the risk of cross-contamination   

Important changes to booking arrangements : applicable in 2020 for Covid-19

  • Guests must not travel to "Tideswell" if any member of the party has symptoms of Covid-19, has tested positive for the virus, or been advised to self-isolate by NHS Test & Trace within 14 days prior to arrival.  If guests' travel insurance does not provide cover then either a transfer to a future available date or a voucher equivalent to the fees paid is granted .  

  • Guests must vacate "Tideswell" immediately if anyone exhibits symptoms of Covid-19, tests positive for the virus, or is advised to self-isolate by NHS Test & Trace during the stay. A voucher for the number of days remaining in the stay will be granted.  

  • "Tideswell" cannot be used for Covid-19 isolation.  

  • A full refund will be made should guests be prevented from travelling to "Tideswell" by UK Government restrictions .

  • A refund for the number of days remaining in the stay will be made  should guests have to vacate "Tideswell"

because of UK Government restrictions ,

  • Guests are requested to adhere to the UK Government guidelines on hygiene and social-distancing during their stay at "Tideswell" 

  • Guests are advised to have suitable travel insurance

"Tideswell" - for the holiday of your dreams

© 2020            "Tideswell @ Coverack Headland" 

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