Your stay at “Tideswell” may be a little different to the norm; however, we are confident that it will be no-less satisfying and enjoyable
We have taken appropriate steps to properly prepare for your visit
your health and well-being are paramount
A detailed analysis has been produced identifiing the key hazards to be addressed, the people potentially affected,
the actions that have been established to mitigate the risk and the ongoing actions needed
A comprehensive plan has been prepared that supplements the thorough cleaning traditionally undertaken
with specific additional measures required to combat the threat of the virus.
The plan is based on the cleaning protocols produced by the Professional Association of Self-Caterers (PASC)
in conjunction with Public Health authorities and tourist boards.
It defines the tasks to be carried-out during each change-over, the cleaning materials and anti-viral products to be used for each surface,
the touch-points to be sanitised, the procedures for dealing with bed-linen and towels and ventilation of the apartment.
House-keeping staff are provided with disposable personal protection equipment, appropriate anti-viral cleaning materials
and disposable cleaning cloths. Each member of staff hase undertaken relevant training
A small adjustment has been made to allow more time for change-overs. Arrival from 17.00 (5 p.m|) / Departure by 09.00 (9.a.m.)
Hand-sanitizer is available via dispensers; Signage emphasising NHS guidelines are displayed;
Anti-viral spray, hand-wash, disposable gloves are available for guests.
Books, entertainment media, decorative soft-furnishings, ornaments have been removed to mitigate the risk of cross-contamination
Important changes to booking arrangements : applicable in 2020 for Covid-19
Guests must not travel to "Tideswell" if any member of the party has symptoms of Covid-19, has tested positive for the virus, or been advised to self-isolate by NHS Test & Trace within 14 days prior to arrival. A 50% voucher for a future stay is offered.
Guests must vacate "Tideswell" immediately if anyone exhibits symptoms of Covid-19, tests positive for the virus, or is advised to self-isolate by NHS Test & Trace during the stay. A refund for the number of days remaining in the stay will be made.
"Tideswell" cannot be used for Covid-19 isolation.
A full refund will be made should guests be prevented from travelling to "Tideswell" by UK Government restrictions .
A refund for the number of days remaining in the stay will be made should guests have to vacate "Tideswell"
because of UK Government restrictions ,
Guests are requested to adhere to the UK Government guidelines on hygiene and social-distancing during their stay at "Tideswell"
Guests are advised to have suitable travel insurance